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About

FAQ

FAQ
  • 1. We have no experience in mining, wood pulverization, or building material processing, and we don't understand the entire production process. Can you provide technical and process guidance?

    Yes, we have extensive experience with these technologies and can customize them to meet customer needs and provide comprehensive project management.

  • 2.Can I visit your factory?

    You are warmly welcome to visit our factory. We can provide you with the invitation you need to apply for a visa. And you will be met at the airport or railway station.

  • 3.Can you produce customised equipment according to our requirements?

    Yes, we can produce customised products according to your needs. People who use the equipment are more aware of the problems encountered during its use, so we will take customers' suggestions and improve the equipment.

  • 4.What is the production and delivery time?

    According to the production order, the total cycle of different equipment manufacturing is about 30-50 working days. After the production of equipment, you can send people to our factory for inspection, and we can also provide photos and videos to inspect the finished products.The modes of transport include railway, sea, road, combined (sea and railway transport), etc. Delivery time to each region is different: Southeast Asia: 7-15 days, Middle Asia: 20-30 days; Middle East: 20-40 days; Africa, America: 30-50 days; Russia and European countries: 25-50 days.

  • 5.Can engineers be sent to the site to install and debug the equipment and provide training?

    Yes, we can send experienced engineers to the site to supervise the installation and debug the production line. At the same time, we will train local personnel to operate and maintain the equipment.

  • 6.What is the warranty period for the equipment?

    The warranty period of our equipment is 12 months. If any parts have quality problems during the warranty period, we will replace them free of charge.

XINDE - A RELIABLE PARTNER

Our product portfolio focuses on four key application scenarios—mining, building materials, wood processing, and power support.

  • 1000+

    Good clients

  • 20000

    Square meters of production workshop

  • 20+

    Years of experience in mining equipment manufacturing

  • 30+

    Countries with successful cooperation

Production Strength

Professional Manufacturing: Own modern production base equipped with advanced lines (e.g., CNC cutting, precision casting, automated assembly). Strict adherence to ISO quality management ensures full-process quality control from raw materials to finished products.

Satisfy customers

Do everything we can to satisfy customers, save them time and bring them more surplus value.

LEAVE A REQUEST

For any questions and requests, please contact us freely!